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FREQUENTLY ASKED

 

 

1. HOW DO I ORDER FROM THE SITE?

You have to SIGN IN to the site. When you see a design you want to order, you have to CHOOSE THE FORMAT that you want to download, and the click the "Add this to my Cart" button to add it to your Shopping Basket. Continue shopping and when you're done, click the "go to Checkout" button.

On the Check out page you can edit your order, enter any Gift Certificates or redeem any Discount coupons you have. Continue to the next page where you will find the payment options:  this store use PAYFAST for secure shopping. 

PAYFAST is a secure method of payment that give you the option of Direct Bank Deposit from the 4 major South African Banks, or Credit Cart (Master or Visa). If you want to use another method of payment, please go to the "Contact Us" page and send me an email to make arrangements.

When the payment is done, you will be taken to the last page where you can download your order.

 

2. HOW DO I PAY

Payment is done through PAYFAST.It is quick, easy and secure to register with them. You can choose to pay by EFT or creditcard (MASTER or VISA). When you choose EFT, you will be taken to the Bank of your coice and you can make your payment as always. At the moment only the four biggest Banks are linked to PAYFAST. If you prefer a different method of payment, contact me via the "contact me" page and we can make an arrangement that will suit your needs.

You can go to www.payfast.co.za to find out more about security and method of payment.

 

3.CAN I GET A REFUND /RETURN OR EXCHANGE A PRODUCT?

If you accidentally order the wrong format or size, please contact me and I'll switch it for you at no charge.

The designs on ALLSTITCH is instantly downloadable, which means you cannot return the designs or cd (if chosen to order on cd).

 

4. WHERE DO I FIND THE COLOR CHANGE SHEETS FOR MY DESIGNS?

The color changes are included in the INFO file that is available for download with your order. This is a PDF file that is good for printing or saving on your computer for reference.

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